FAQ

PRODUCT

We have two kind of rugs, Handmade rugs & Machine_made rugs

Handmade rugs are typically made from natural fibres like wool, cotton, or silk, which are durable and eco-friendly. On the other hand, machine-made rugs often utilise synthetic materials like  Polypropylene, nylon, acrylic, and art silk and polyester.

Use a sponge, mild detergent and water to spot clean the area. Blot the area carefully, so that you don’t rub the stain deeper into the rug’s fibers. If your entire rug needs a thorough cleaning, vacuum it first. Check the label to ensure a carpet cleaner can be used.

Payments

Whether in a physical or online store. Commonly accepted payment methods include cash, credit cards, debit cards, bank transfer and mobile payments.

Returns

We offer a two-weeks return policy for all products. Customers may return items for a full refund within two-weeks of purchase, provided they are in their original condition and packaging.

.We issue most refunds in less than 21 calendar days. However, if you mailed your return and expect a refund, it could take four weeks.

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